RETURNS + EXCHANGES

HOLIDAY RETURN POLICY

For the month of December, we are extending our return and exchange period on regular-priced items until January 30, so you have no regrets! Please send a tracking number of your item for return before this date. Sale items purchased as gifts may be exchanged for store credit only.

REGULAR RETURN POLICY

Within 14 days
You are welcome to either make an exchange or a refund. Items must be in new condition, unwashed, unworn, and unaltered with original tags in tact. E-receipt must be valid.

After 14 days
Items are subject to exchanges or store credit only.

After 30 days
We are unable to accept any more exchanges or returns. Sorry! 

*Shipping and handling fees are not included for returns or exchanges.
*If items returned have surpassed policy dates, we cannot guarantee that your order can be reimbursed.  

ITEMS NOT ELIGIBLE FOR RETURN

  • Sale items (includes Choose What You Pay)
  • Shipping and handling fees 
  • Store credit 
  • Gift cards  

      RETURN METHODS

      Returns are eligible to be returned to your original payment method only. We are unable to refund your order onto another credit card due to fraud protection. If your credit card has expired and replaced recently, the return may transfer to your new card or via cheque issued by your bank. For more information, please contact your local bank for details. 

      RETURN & EXCHANGE PROCESS

      All return and exchange items must be shipped to our local warehouse in Richmond, BC. We are unable to facilitate in-person drop-offs. Here are the instructions for your return: 

      • Use your local post as the carrier and mark the package as a RETURN
      • All return/exchange shipping and duty fees are upon the responsibility of the customer

      LEZE the Label 
      c/o Delivery Net / QMS 
      Unit 5, 3511 Viking Way
      Richmond, BC, V6V 1W1, Canada 

      • E-mail support@lezethelabel.com with the following: 

        • Order number
        • Items being sent back  
        • Tracking number
        • Whether you are looking for a refund or exchange

      Once the item has been successfully returned, it will take approximately 7 business days to quality check and process your order. Refunds via credit card typically take 10 business days. For more information, contact your credit card company. 

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