RETURNS + EXCHANGES

Within 14 days

You are welcome to either make an exchange or a refund. Items must be in new condition, unwashed, unworn, and unaltered with original tags in tact. E-receipt must be valid.

After 14 days
Items are subject to exchanges or store credit only.

After 30 days
We are unable to accept any more exchanges or returns. Sorry! 

*Shipping and handling fees are not included for returns or exchanges.
*If items returned have surpassed policy dates, we cannot guarantee that your order can be reimbursed.  

ITEMS NOT ELIGIBLE FOR RETURN

  • Sale items (includes Choose What You Pay)
  • Shipping and handling fees 
  • Store credit 
  • Gift cards  

      RETURN METHODS

      Returns are eligible to be returned to your original payment method only. We are unable to refund your order onto another credit card due to fraud protection. If your credit card has expired and replaced recently, the return may transfer to your new card or via cheque issued by your bank. For more information, please contact your local bank for details. 

      RETURN & EXCHANGE PROCESS

      All return and exchange items must be returned to our local warehouse in Vancouver, BC. Here are the instructions: 

      • Drop off or mail using local post as the carrier and mark the package as a RETURN. If you are dropping the package off, please leave it by the door of Unit #330. 
      LEZE the Label 
      309 W Cordova St, #330
      Vancouver, BC  V6B 1E5
      Canada 
      • E-mail support@lezethelabel.com with the following: 

        • Order number
        • Items being sent back  
        • Tracking number (if it's being mailed)
        • Whether you are looking for a refund or exchange

      • All return/exchange shipping and duty fees are upon the responsibility of the customer

      Once the item has been successfully returned, it will take approximately 7 business days to quality check and process your order. Refunds via credit card typically take 10 business days. For more information, contact your credit card company. 

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          (does not include Everyday Collection)


          EVERYDAY COLLECTION

           

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