Within 14 days
You are welcome to either make a refund (on full priced items) or exchange. Items must be in new condition, unwashed, unworn, and unaltered with original tags in tact. E-receipt must be valid.
After 14 days
Items are subject to exchanges via store credit only.
After 30 days
We are unable to accept any more exchanges. Sorry!
*Shipping and handling fees are not included for returns or exchanges.
*If items returned have surpassed policy dates, we cannot guarantee that your order can be reimbursed.
ITEMS NOT ELIGIBLE FOR RETURN
*Sale or discounted items (including Choose What You Pay) are eligible for exchange only at the original value at the time of the sale. Final sale items are not eligible for exchange or return.
Returns are eligible to be returned to your original payment method only. We are unable to refund your order onto another credit card due to fraud protection. If your credit card has expired and replaced recently, the return may transfer to your new card or via cheque issued by your bank. For more information, please contact your local bank for details.
RETURN & EXCHANGE PROCESS
All return and exchange items must be returned to our local warehouse in Vancouver, BC. Here are the instructions:
Once the item has been successfully returned, it will take approximately 7 business days to quality check and process your order. Refunds via credit card typically take 10 business days. For more information, contact your credit card company.
(does not include Everyday Collection)
LET'S HAVE COFFEE.
VIRTUALLY. YOUR 10% OFF WELCOME CODE IS WAITING TO BREW IN YOUR INBOX.