RETURNS + EXCHANGES

Within 14 days

You are welcome to either make a refund (on full priced items) or exchange. Items must be in new condition, unwashed, unworn, and unaltered with original tags in tact. E-receipt must be valid.

After 14 days
Items are subject to exchanges via store credit only.

After 30 days
We are unable to accept any more exchanges. Sorry! 

*Shipping and handling fees are not included for returns or exchanges.

*If items returned have surpassed policy dates, we cannot guarantee that your order can be reimbursed.  

ITEMS NOT ELIGIBLE FOR RETURN

  • Sale or discounted items*
  • Shipping and handling fees 
  • Store credit 
  • Gift cards  

*Sale or discounted items (including Choose What You Pay) are eligible for exchange only at the original value at the time of the sale. Final sale items are not eligible for exchange or return. 

RETURN METHODS

Returns are eligible to be returned to your original payment method only. We are unable to refund your order onto another credit card due to fraud protection. If your credit card has expired and replaced recently, the return may transfer to your new card or via cheque issued by your bank. For more information, please contact your local bank for details. 

RETURN & EXCHANGE PROCESS

All return and exchange items must be returned to our local warehouse in Vancouver, BC. Here are the instructions: 

  • Drop off or mail using local post as the carrier and mark the package as a RETURN to avoid custom charges to be imposed on your return.
  • If you are locally dropping the package off, please leave it by the door of Unit #330 between Monday to Friday 9AM - 3PM. 
LEZE the Label 
309 W Cordova St, #330
Vancouver, BC  V6B 1E5
Canada 
  • E-mail support@lezethelabel.com with the following: 

    • Order number
    • Items being sent back  
    • Tracking number (if it's being mailed)
    • Whether you are looking for a refund or exchange

  • All return/exchange shipping and duty fees are upon the responsibility of the customer

Once the item has been successfully returned, it will take approximately 7 business days to quality check and process your order. Refunds via credit card typically take 10 business days. For more information, contact your credit card company. 

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