PAYMENT & SHIPPING
- All orders will take approximately 2-3 business days to process (excluding pre-orders).
- If you made a mistake on your order, please e-mail us email@example.com as soon as possible, and we will do our best to correct it. However, there is no guarantee that your order can be amended after it's placed.
- You will receive a tracking number in the e-mail once the order has been processed to track your package.
Shipping is calculated automatically at check-out with standard and express options.
- All orders are shipped from a reputable fulfillment center in Richmond, BC to centrally distribute all Canadian orders in a timely and efficient manner.
- Within 14 days: You are welcome to either make an exchange or a refund. Items must be in new condition, unwashed, unworn, and unaltered with original tags in tact. E-receipt must be valid.
- After 14 days: Items are subject to exchanges or store credit only.
- After 30 days: We do not accept any more exchanges or returns.
- Sale items (including Choose What You Pay promotions) are final sale.
- Shipping & handling fees are not included.
RETURN & EXCHANGE PROCESS
- All return and exchange items must be shipped to our local warehouse in Richmond, BC
- Use Canada Post as the carrier and mark the package as a RETURN
- All return/exchange shipping fees are upon the responsibility of the customer:
LEZE the Label
c/o Delivery Net / QMS
Unit 5, 3511 Viking Way
Richmond, BC V6V 1W1, Canada
- E-mail firstname.lastname@example.org with the following:
- Tracking number
- Order number
- Items being sent back
- Whether you are looking for a refund or exchange
- Once the item has been successfully returned, it will take approximately 7 business days to quality check and process your order. Refunds via credit card typically take 10 business days. For more information, contact your credit card company.
- We accept Visa, MasterCard, American Express or PayPal (dependent on your country).
- All prices are listed in CAD.