PAYMENT & SHIPPING

ORDER PROCESSING

  • All orders will take approximately 2-3 business days to process (excluding pre-orders). 
  • If you made a mistake on your order, please e-mail us support@lezethelabel.com as soon as possible, and we will do our best to correct it. However, there is no guarantee that your order can be amended after it's placed.  
  • You will receive a tracking number in the e-mail once the order has been processed to track your package.

SHIPPING 

  • Shipping is calculated automatically at check-out with standard and express options.  
  • All orders are shipped from a reputable fulfillment center in Richmond, BC to centrally distribute all Canadian orders in a timely and efficient manner. 

    RETURN POLICY

    • Within 14 days: You are welcome to either make an exchange or a refund. Items must be in new condition, unwashed, unworn, and unaltered with original tags in tact. E-receipt must be valid. 
    • After 14 days: Items are subject to exchanges or store credit only.
    • After 30 days: We do not accept any more exchanges or returns. 
    • Sale items (including Choose What You Pay promotions) are final sale
    • Shipping & handling fees are not included.

    RETURN & EXCHANGE PROCESS

    • All return and exchange items must be shipped to our local warehouse in Richmond, BC  
    • Use Canada Post as the carrier and mark the package as a RETURN
    • All return/exchange shipping fees are upon the responsibility of the customer:

    LEZE the Label 
    c/o Delivery Net / QMS 
    Unit 5, 3511 Viking Way
    Richmond, BC V6V 1W1, Canada 

    • E-mail support@lezethelabel.com with the following: 

      • Tracking number
      • Order number
      • Items being sent back  
      • Whether you are looking for a refund or exchange

    • Once the item has been successfully returned, it will take approximately 7 business days to quality check and process your order. Refunds via credit card typically take 10 business days. For more information, contact your credit card company. 

    PAYMENT OPTIONS

    • We accept Visa, MasterCard, American Express or PayPal (dependent on your country). 
    • All prices are listed in CAD.
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