The impact from COVID-19 has been significant. As we navigate the unknown, we understand that uncertainties are causing challenging times.
Your health and safety are at the top of our priority. We must all be responsible in our actions to help our society in restoration. At the same time, we encourage you to shift your focus on this time as an opportunity to slow down, find your pace and dive into creativity.
If you need anything at all, please don't hesitate to email us firstname.lastname@example.org or DM us on Instagram @lezethelabel.
Are you still fulfilling orders?
Our fulfillment days will take place on Tuesdays and Thursdays, with added measures to sanitize the facilities to ensure the safety of our community. Any team members that prefer to stay at home are welcomed with paid leave.
Will my shipment be delayed?
Our order processing will remain at the standard 2-3 business days. Canada Post will be foregoing signatures to minimize the risk of contact. For more information on their processes, please visit this link.
What happens if I want to return or exchange an item?
We want to honour your social responsibility to stay home and practice social distancing, so we will be extending our windows for returns to 30 days and exchanges to 60 days, so that you can take the time that you need and avoid visiting the post office until it is safe to do so. For more information, please visit our Return & Exchange page.
How are you protecting your team members?
Luckily, all of our team members work remotely in the comfort of their homes! They will continue to be compensated fully, while we are checking in periodically to ensure they are supported in any way that they need.
What measures are you taking to support your community?
Between March 19 - March 26, we will be donating $10 from every item that you purchase to Backpack Buddies, in order to increase access to food support for BC families and children living below the poverty line. It costs only $10 to feed a child, so we encourage you to make your work from home purchase count. Thank you for your support!